PERM ASITENCIA EN CARRETERA
- Número de referencia: 547488
- Publicado: 10/04/2024
- Tipo de empleo: Indefinido
Are you looking for a job and do you speak native French and Spanish? We offer you the opportunity to work in a multinational company.
We seek to incorporate agents to the International team of (Travel) Customer Service located in the city of Barcelona.
Start date: April
We are looking for people to join the team on middle-April. Also we are offering a "Fijo-discontinuo" contract type, which means that you will work with us during the summer campaigns, giving support from April to October this year and next year we will contact you to work with us again in similar dates. Does this fit with your start date and contract type expectations?
If you enjoy working in an international, teamwork and fast changing environment join the Travel Customer Service team.
How will be your day by day with us?
The Travel Customer Service Specialist implements the necessary means for the service and coordinates the assistance operations, while offers the best solutions to our clients by mobilizing our networks and teams of experts.
The Travel Customer Service Specialist finds a focused solution on the client, with great digital orientation.
The main tasks are:
To know in detail the different type of policies of our clients and apply the corresponding conditions in each case
Advice and orient customers towards an appropriate solution of their cases, offering a rapid and tailored customer care response to their problems, in line with the coverage guaranteed under the customers' policy
Dealing with different customer types with confidence irrespective of their status, culture or behaviour
Coordinate all necessary actions to resolve client's requests: handle international telephone calls and emails, register cases and document actions into our computer based system, organize appropriate action and ensure the closure of each file
Encourage close working liaison between operations & internal teams by: Giving clear case management plans, explaining client's situations to staff, clients and customers as required.
Advising on medical claims decisions when necessary actively adding to safe, cost effective service delivery
Encouraging excellent communications to all job interfaces
Ensuring that all protocols for the delivery of world class customer service are kept current, compliant with regulation and that they are adhered to.
Salary: 23k a year
Contract: fijo-discontinuo
Schedule: you can choose from:
Tue > Sat 15h > 22h30
Sun > Thu 15h > 22h30
Sat > Wed 14h > 22h30
Sat > Wed 14h > 22h30
Sat > Wed 14h > 22h30
We seek to incorporate agents to the International team of (Travel) Customer Service located in the city of Barcelona.
Start date: April
We are looking for people to join the team on middle-April. Also we are offering a "Fijo-discontinuo" contract type, which means that you will work with us during the summer campaigns, giving support from April to October this year and next year we will contact you to work with us again in similar dates. Does this fit with your start date and contract type expectations?
If you enjoy working in an international, teamwork and fast changing environment join the Travel Customer Service team.
How will be your day by day with us?
The Travel Customer Service Specialist implements the necessary means for the service and coordinates the assistance operations, while offers the best solutions to our clients by mobilizing our networks and teams of experts.
The Travel Customer Service Specialist finds a focused solution on the client, with great digital orientation.
The main tasks are:
To know in detail the different type of policies of our clients and apply the corresponding conditions in each case
Advice and orient customers towards an appropriate solution of their cases, offering a rapid and tailored customer care response to their problems, in line with the coverage guaranteed under the customers' policy
Dealing with different customer types with confidence irrespective of their status, culture or behaviour
Coordinate all necessary actions to resolve client's requests: handle international telephone calls and emails, register cases and document actions into our computer based system, organize appropriate action and ensure the closure of each file
Encourage close working liaison between operations & internal teams by: Giving clear case management plans, explaining client's situations to staff, clients and customers as required.
Advising on medical claims decisions when necessary actively adding to safe, cost effective service delivery
Encouraging excellent communications to all job interfaces
Ensuring that all protocols for the delivery of world class customer service are kept current, compliant with regulation and that they are adhered to.
Salary: 23k a year
Contract: fijo-discontinuo
Schedule: you can choose from:
Tue > Sat 15h > 22h30
Sun > Thu 15h > 22h30
Sat > Wed 14h > 22h30
Sat > Wed 14h > 22h30
Sat > Wed 14h > 22h30