SOPORTE HELPDESK NIVEL1 INGLÉS C1/ HIBRIDO/ MADRID / INCORPORACIÓN INMEDIATA

En experis nos encontramos en la búsqueda de un soporte help desk con nivel de inglés C1. Se trabaja a diario en el idioma. Proyecto en hibrido en Madrid, 2 días teletrabajo.
Requisitos
Job Responsibilities:

• Administer user network security accounts, objects and services via Active Directory and Exchange.
• Respond to internal support requests via telephone, Service Desk ITSM ticketing system, Chat, email and walk-up
• Analyzes Service Desk activity and makes recommendations for increased organization efficiency and effectiveness.

Skills & Qualifications:

• BS/BA in Computer Science or Information Technology (or equivalent) a plus.
• Minimum of 1-2 years’ experience in Information Technology support arenas.
• Minimum of 1-2 years’ experience working with Service Desk related support applications and databases, reporting tools, methodology, disaster recovery, change control processes and procedures.
• Strong technical hands on experience on Windows operating systems (Windows 7/8.1/10) desktops and laptops.  MCDST or MCSE definitely a plus.
• Strong technical hands on experience on iOS mobile devices utilizing Microsoft InTune and Office 365 products.
• Strong technical knowledge of Microsoft Office, Office365.
• Strong hands on Linux/Mac experience a strong plus.
• Strong technical knowledge of ServiceNow required.  Certified ServiceNow Administrator a plus.
• PGP Client knowledge a plus
• Strong knowledge of Service Desk operations, IT best practices, industry trends and customer service.
• Previous experience working with ITIL based ITSM Service Desk tools.
• Excellent written and verbal communication skills including reporting.
• Bilingual in English and French a plus

La entrevista es en inglés. Incorporación inmediata.
 

Experis, somos una compañía especializada en servicios profesionales y gestión de proyectos IT asociados a nuestras 5 prácticas: Soluciones Digitales, Cloud & Infrastructure, Enterprise Applications, Cibersecurity y Digital Workspace

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