Técnico/a de campo/in situ con INGLÉS

Experis, somos una compañía especializada en servicios profesionales y gestión de proyectos IT asociados a nuestras 3 prácticas: Business Transformation, Cloud & Infrastructure y Enterprise Applications.

En la actualidad combinamos nuestras soluciones tecnológicas con las habilidades más demandadas del mercado. Además, proporcionamos formación especializada asociada a las líneas de servicio antes mencionadas.

Contamos con una plantilla de más de 1.800 profesionales especializados en IT en España y presencia internacional en 54 países.

Formar parte de Experis significa encontrar el desarrollo profesional que necesitas para alcanzar tus objetivos, ofreciéndote:

Proyectos y servicios con tecnologías punteras.
Acompañamiento a través de un Mentor para potenciar tus capacidades.
Desarrollo profesional y plan de formación a tu medida (cursos tecnológicos, idiomas, soft skills…).
Salario competitivo acorde a tus capacidades + Retribución flexible, con revisión en base a evaluación de desempeño.
Estabilidad laboral y rotación entre diversos proyectos/servicios para potenciar tu desarrollo.
Equipos diversos (multiculturales, deslocalizados…).
En Experis, buscamos incorporar a nuestro departamento de proyectos de consultoría, una persona con experiencia como Soporte Help Desk con Inglés alto (H/M/X).

Key Responsibilities

• Provide second level contact support and resolutions to retail people
• Escalate queries to the next level of support if required
• Track, route and redirect problems to other team members if required
• Walk customers through problem resolutions
• Follow up with customers, provide feedback and see problems through to resolution
• Ensure proper recording, documentation and closure. Update Knowledge basis
• User Management / VPN Management and support
• PC / Device Support
• Detailed Responsibilities
• Respond to end user requests for help via phone, email and live in a courteous manner.
• Ensure all user requests are logged and escalation procedures are followed. Maintain status and resolution information in ticket database (SNOW).
• Troubleshoot problems with Windows workstations, custom applications, email, network, and peripheral equipment.
• Clearly document customer issue history and resolution for call tracking, reporting and building knowledge bases.
• Maintain expert level knowledge of platform operating systems, standard applications and IT hardware solutions.
• Troubleshoot hardware and software issues on workstations, laptops, and personal technology devices running Windows and Apple operating systems.
• Process Apple and Samsung MDM requests.
• Prioritize issues and escalate them, as appropriate, to the appropriate IT teams.
• Collaborate with other IT teams as needed to identify and resolve issues.
• Actively monitor queues to ensure customer requests are processed in a timely manner.Installation of conference rooms before meetings and support of audio-visual equipment, if necessary.
• Make all moves, adds and changes.
• Install and provide support for end-user hardware, such as desktops, LCDs, peripherals, IP phones, and company-managed mobile devices.
• Respond to questions and issues and provide instruction to users with PowerPoint presentations, documents and spreadsheets, video and web presentations, video conferences, teleconferences and webinar setups. Provide technical support and troubleshooting of audio/video issues during teleconferences, videoconferences and webinars.
• Help users connect to Wi-Fi in conference rooms.
• Prepare loaner laptops and smart phones for users as needed.
• Maintain the loan equipment management database.
• Participate in special projects.
• Assist in the management of the inventory of office pcs and shop pcs / DS
• Assist in the support of the shops / DS infrastructure
• Help with the support of the shops' / DS equipment
• New Store Support
• New installation of Hardware and Software
• Follow up with store staff on installation
• User Creation

Encuentra tu próxima oportunidad con nosotros. Pasa al siguiente nivel con Experis.